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Patients: Frequently Asked Questions


Q: What time should I get there, and where should I go when I arrive?

A: The clinic receives patients between 9am and 12pm on alternating Saturday mornings. It’s best if you arrive at or before 9am because a line forms and we cannot guarantee that everyone will be seen. When the doors open, please form a line to the receptionist desk on the left.

Q: Is there a chance I won’t be seen?

A: Yes.  Depending on staffing, we may be able to accommodate from 16 to 24 patients on any given day, and sometimes there are more people waiting who cannot be seen. When this happens, we refer those patients to other clinics or weekday walk-in hours at the Free Clinic.

Q: Can I make an appointment?

A: No. At this time, the clinic operates only on a walk-in basis.

Q: How long will I have to wait to be seen, and how long will my visit last?

A: After admission, we divide patients into an early group and a late group. Early group patients should remain in the waiting area and are usually seen by 10:30. Late group patients may leave, but are advised to return by 11:00 or their place in line may be lost. Visits typically last from 1-2 hours, depending on nature of the illness.

Q: Do I need to have insurance?

A: No. Treatment at this clinic is free, and most medications can be obtained for you for free or at a reduced cost. If you do have insurance we may not be able to see you, as we reserve our slots for un-insured patients.

Q: What should I bring with me?

A: Bring bottles of any prescription medications you are taking. If you need a work physical, it is best if you bring the form provided by your employer. If this is not possible, we do have a generic work physical form at the clinic.

Q: Can I get treatment for my ongoing conditions like high blood pressure or diabetes?

A: No. This is an acute-care clinic, which means we don’t treat ongoing conditions.

Q: How do I know if you can treat my problem?

A: We are equipped to address acute complaints. Some examples of acute complaints include:

  • Cough
  • Sore Throat
  • Sinus Problems
  • Ear Ache
  • Pink Eye
  • UTI (Urinary Tract Infection) Testing
  • STI (Sexually-Transmitted Infection) Testing / Counseling
  • Pregnancy Testing
  • Stitch Removal
  • Work Physical / Wellness

Q: I have several complaints. Will you be able to address all of them?

A: No. Because of the unique educational aspect of our clinic, visits can take a bit longer than usual, and we try to accommodate as many patients as possible. For these reasons, we only address one complaint per patient.

Q: Do you have a pharmacy?

A: We do not have an on-site pharmacy. However, we have a partnership with a local CVS and run a courier service to pick up medications at noon and again around 2pm. Medications delivered by the courier are free. If you choose not to wait, you may pick up the medications from CVS yourself at a reduced rate, or at the pharmacy of your choice, at regular rates. Most antibiotics are also free at Giant Eagle pharmacies.

Q: If you take blood for testing, how will I get the results?

A: It is important that you provide us with an accurate phone number and mailing address. To ensure your privacy, we will accommodate your request for how and when you would like to be contacted.  If you do not wish to be contacted, we can provide you with the phone number for the Free Clinic’s nurse hotline and an estimated day when your labs should be ready, so that you may call us yourself.

Q:  How does being run by students make this clinic different?

A:  At a normal clinic, you may expect to be taken in by a nurse, and then visited by a doctor or possibly a medical resident. Here, all our positions are filled by medical or nursing students. After a student case manager reviews your paperwork and takes your vitals, you’ll be seen by a team of two students – a senior clinician almost done with their education, and a junior clinician with less training. After visiting with you, they will explain your situation to a licensed attending physician who will visit with you to verify their findings. Throughout the clinical part of the visit, you may hear the students being educated on illnesses and diagnostic techniques that pertain to your case.

Q: How do I get to the Free Clinic?

A: The clinic is located at 12201 Euclid Avenue, next to the Euclid & E. 123rd bus stop (HealthLine and 38 buses) and the Euclid & E. 120th rapid station (Red Line). Click here for a Google map.

Q: I don't see the information I'm looking for here. Who can I contact?

Please contact our clinical coordinators with any further questions about becoming a patient at the Student-Run Free Clinic:

 

Margaret (Maggie) Mooney
School of Nursing, Class of 2013
mam355@case.edu

Harrison Cash

Harrison Cash
School of Medicine, Class of 2015
hxc336@case.edu