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Patient FAQs

Patients: Frequently Asked Questions

How do I get to the Free Clinic?

The clinic is located at 12201 Euclid Ave., next to the Euclid Avenue and East 123rd Street bus stop (HealthLine and 38 buses) and the Euclid Avenue and East 120th Street rapid station. Map It.

What time should I get there, and where should I go when I arrive?

The clinic receives patients between 9 a.m. and 12 p.m. on the first and third Saturday of each month. When the doors open, please form a line to the receptionist desk on the left.

Tip: It’s best if you arrive at or before 9 a.m. because a line forms and we cannot guarantee that everyone will be seen.

Can I make an appointment?

No. At this time, the clinic operates on a walk-in basis only.

How long will I have to wait to be seen, and how long will my visit last?

After admission, we divide patients into an early group and a late group. Early group patients should remain in the waiting area and are usually seen by 10:30 a.m. Late group patients may leave, but are advised to return by 11 a.m. or their place in line may be lost. Visits typically last one to two hours, depending on the nature of the illness.

Do I need to have insurance?

No. Treatment at this clinic is free, and most medications can be obtained for you for free or at a reduced cost. If you do have insurance we may not be able to see you, as we reserve our slots for uninsured patients.

What should I bring with me?

Bring bottles of any prescription medications you are taking. If you need a work physical, it is best if you bring the form provided by your employer. If this is not possible, we do have a generic work physical form at the clinic.

Can I get treatment for my ongoing conditions like high blood pressure or diabetes?

No. This is an acute-care clinic, which means we don’t treat ongoing conditions.

How do I know if you can treat my problem?

We are equipped to address acute complaints. Some examples of acute complaints include:

  • Cough
  • Sore throat
  • Sinus problems
  • Earache
  • Pinkeye
  • UTI (Urinary Tract Infection) testing
  • STI (Sexually-Transmitted Infection) testing/counseling
  • Pregnancy testing
  • Stitch removal
  • Work physical/wellness

If you are not sure that we can treat your complaint, or it is not listed here, please contact us with inquiries at srfc.case@gmail.com

I have several complaints. Will you be able to address all of them?

No. Because of the unique educational aspect of our clinic, visits can take a bit longer than usual, and we try to accommodate as many patients as possible. For these reasons, we only address one complaint per patient.

Is there a chance I won’t be seen?

Yes. Depending on staffing, we can often accommodate 16–24 patients on any given day, and sometimes there are more people waiting who cannot be seen. When this happens, we refer those patients to other clinics or weekday walk-in hours at the Free Medical Clinic of Greater Cleveland.

If you take blood for testing, how will I get the results?

It is important that you provide us with an accurate phone number and mailing address. To ensure your privacy, we will accommodate your request for how and when you would like to be contacted. If you do not wish to be contacted, we can provide you with the phone number for the Free Medical Clinic of Greater Cleveland’s nurse hotline and an estimated day when your labs should be ready, so that you may call us yourself.

How does being run by students make this clinic different?

At a normal clinic, you may expect to be taken in by a nurse, and then visited by a doctor or possibly a medical resident. Here, all our positions are filled by medical or nursing students. After a student case manager reviews your paperwork and takes your vitals, you’ll be seen by a team of two students—a senior clinician almost done with their education, and a junior clinician with less training. After visiting with you, they will explain your situation to a licensed attending physician who will visit with you to verify their findings. Throughout the clinical part of the visit, you may hear the students being educated on illnesses and diagnostic techniques that pertain to your case.

I don't see the information I'm looking for here. Who can I contact?

Please contact our clinical coordinators with any further questions about becoming a patient at the Student-Run Free Clinic by emailing srfc.case@gmail.com.